Privacy Policy for A1 Group Taxi Service

At A1 Group, we respect and value the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our taxi services and interact with our website. Located at 54 Station Rd, Romford RM6 4BU, we are committed to ensuring that your privacy is safeguarded in accordance with data protection laws.

1. Information We Collect

When you use A1 Group Taxi Service, we may collect the following types of personal information:

• Personal Details: Name, contact number, email address, and home or pick-up address.

• Booking Information: Date, time, and details of your trip, including destination.

• Payment Information: Card details and billing information for processing payments securely.

• Device and Usage Information: IP address, browser type, and interaction data when you visit our website.

• Location Data: Real-time location data when using our app or location-enabled services (with your consent).

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To process bookings, dispatch vehicles, and provide a seamless travel experience.

• Payment Processing: To securely process payments and manage invoices.

• Customer Support: To respond to your inquiries, complaints, and service requests.

• Marketing Communications: To send you promotions, offers, and service updates (with your consent).

• Improvement and Analytics: To improve our services, monitor website traffic, and analyze user behavior.

• Legal and Security Purposes: To comply with legal obligations and protect against fraud or other security issues.

3. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party partners who assist in service delivery, payment processing, and technical support.

• Law Enforcement: Authorities if required by law or to protect our legal rights.

• Business Transfers: In case of a merger, acquisition, or sale of assets involving A1 Group.

4. How We Protect Your Information

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted transactions, and restricted access to sensitive information.

5. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.

6. Your Rights and Choices

You have the right to:

• Access and Update: Request access to or correction of your personal information.

• Opt-Out: Withdraw consent for marketing communications at any time.

• Deletion: Request the deletion of your personal information, subject to legal obligations.

• Data Portability: Receive a copy of your data in a portable format (where applicable).

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, track site performance, and deliver targeted advertising. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies when visiting them.

9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

A1 Group Taxi Service
54 Station Rd, Romford RM6 4BU
Phone: 02035356961
Email: info@a1grouptaxiservice.site

Thank you for trusting A1 Group with your transportation needs. Your privacy is important to us.